You can fill last minute cancellations and gaps with a waitlist, and here are the tips and tricks from Square to make the process as seamless as ever.
One of the big challenges your business faces might be late cancellations and no-shows, with that lost time never to be used again. This often happens during busy periods, so imagine having waitlist software that can save you time and reduce stress by ensuring you can fill unexpected gaps in your calendar.
Make life easier for you and your clients with the waitlist feature on Square Appointments. If a client wants a specific appointment day or time, the Square online booking site allows your customers to add themselves by including a ‘join waitlist’ call to action on your booking site.
Once the waitlist software is enabled, the prompt “Don’t see your preferred date or time? Join waiting list” will display to clients when they go through the booking flow on your online booking page. Square will automatically create a Square Appointments account for your clients. Clients can access your online booking site by using their mobile number at any time. In addition, you can also add your clients onto your waitlist from any device, no matter where you are, and review your waitlist at any time to fill your team’s schedule. This means you are maximising your time by filling gaps in your calendar.
If you have a gap in your schedule due to a cancellation, you can send an automated email or SMS notification to all waitlisted customers that have requested availability matching the appointment time. Your customers can then book that appointment immediately via your online booking site.
Managing the waitlist is easy via Square Dashboard or on your mobile. It’s fast and easy to use and ideal as it can be used at the salon’s front desk or in your office or backroom. If it’s your day off or you’re on the go, you can still keep on top of your waitlist by using the Square Appointments app. When a client is added to the waitlist, whether through the online booking site or directly, the client will receive a notification that they’ve successfully been added to the waitlist.
Waitlist is available as part of Square Appointments Plus, which is only $40 per month per location. With Appointments Plus you can also set up unlimited staff calendars and seamlessly schedule your team from your desktop or the Square Appointments mobile app for free and create an enforceable fee policy for last-minute cancellations and no-shows. You can sync your schedules across multiple business locations, even if your customers are in different time zones, and monitor business and team performance via comprehensive reports.
Learn more about how you can integrate your payments, point of sale and salon bookings with Square Appointments. For more information visit https://squareup.com/au/en/appointments
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